Melbourne, AUSTRALIA, June 29, 2026 (GLOBE NEWSWIRE) -- ACE WFM, a workforce management consulting provider, has outlined its ...

Retains top spot in both North American and Global rankings since 2006Aspect Workforce Management available in the cloud, on premises or in a hosted environmentAspect Software, a leading provider of ...

Dave Rhodes, was named CEO of Verint near the end of February. He brought to the role decades of experience growing and scaling software businesses. He joined Calabrio as CEO in 2024, leading the ...

CCW showed agentic AI moving deeper into CX platforms. Here’s what IT leaders should know about governance, data, workforce ...

Access is another clear pressure point. One third (33%) said they have limited mobile access t essential HR tools, despite ...

Today at Engage 2026, Verint® unveiled three expanded capabilities bringing agentic AI to the forefront of contact center management. Workforce Intelligence, Desktop Intelligence and Quality ...

A complete WEM suite makes it easier for Salesforce to position Agentforce Contact Center as a replacement for current CCaaS ...

AI-Powered Automatic Quality Evaluations Extend 8x8’s Integrated Workforce Engagement Management Strategy Across the 8x8 Platform for CX "Standalone WFM tools were built for the largest, most complex ...

SAN FRANCISCO, CA, May 21, 2026 (EZ Newswire) — Assembled, the workforce management (WFM) platform, today launched the Assembled MCP, a Model Context Protocol server that connects Claude, ChatGPT, and ...

SAN FRANCISCO, CA, May 21, 2026 (EZ Newswire) -- Assembled, opens new tab, the workforce management (WFM) platform, today launched the Assembled MCP, a Model Context Protocol server that connects ...

MELVILLE, NY – May 19, 2026 – Verint, a prominent player in Customer Experience (CX) Automation, today announced that its Calabrio Workforce Management (WFM) platform has earned the coveted Solutions ...

As a staff writer for Forbes Advisor, SMB, Kristy helps small business owners find the tools they need to keep their businesses running. She uses the experience of managing her own writing and editing ...