Melbourne, AUSTRALIA, June 29, 2026 (GLOBE NEWSWIRE) -- ACE WFM, a workforce management consulting provider, has outlined its ...

Dave Rhodes, was named CEO of Verint near the end of February. He brought to the role decades of experience growing and scaling software businesses. He joined Calabrio as CEO in 2024, leading the ...

CCW showed agentic AI moving deeper into CX platforms. Here’s what IT leaders should know about governance, data, workforce ...

Access is another clear pressure point. One third (33%) said they have limited mobile access t essential HR tools, despite ...

The new Workforce, Desktop and Quality Intelligence capabilities aim to unify agent behavior, process efficiency and outcome ...

Today at Engage 2026, Verint® unveiled three expanded capabilities bringing agentic AI to the forefront of contact center management. Workforce Intelligence, Desktop Intelligence and Quality ...

A complete WEM suite makes it easier for Salesforce to position Agentforce Contact Center as a replacement for current CCaaS ...

AI-Powered Automatic Quality Evaluations Extend 8x8’s Integrated Workforce Engagement Management Strategy Across the 8x8 Platform for CX "Standalone WFM tools were built for the largest, most complex ...

RingCentral’s cloud-based platform has completely transformed customer and employee experiences at one of Queensland’s leading super funds, and the platform has scaled and evolved to meet the customer ...

Retains top spot in both North American and Global rankings since 2006Aspect Workforce Management available in the cloud, on premises or in a hosted environmentAspect Software, a leading provider of ...