In the early days of unified communications, I spent a lot of time writing and talking about the need for organizations to focus on end user adoption, usage, and training. I presented and moderated ...

AI has ushered in a new era, changing not only the way we work but the nature of work itself. Organizations have been using AI to automate routine tasks, generate insights, and augment decision-making ...

The most important part of any IT project is properly training the people who will be using it. In many ways the quality of the training and the number of help desk calls it drives is the most ...

New and upgraded software and gear are only as good as the training behind it. Here are five pitfalls to avoid as you work to bring your training game up to par You just rolled out Microsoft Windows ...

Despite widespread market adoption of Electronic Health Record (EHR) systems, provider frustration with the technology has been well documented. Many healthcare organizations have struggled to ...

I am writing this column on my company-owned laptop while sitting on (mighty uncomfortable) bleachers in a middle-school gym waiting for my daughter’s basketball game to start. This is nothing unusual ...

When outside training consultants assess ERP implementations already in progress, they act very much like doctors. First they ask the patients (in this case the CIO, project teams, HR and training ...

What Is an End User? The term "end user" refers to the consumer of a good or service, often with unique insights or know-how gained from using the product. It distinguishes the person who uses the ...