The nomination window for the North East Contact Centre Awards 2026 closes in three weeks, on Friday 24th July at 5pm.

AI investment is accelerating, regulatory scrutiny is intensifying, and boards are asking harder questions about customer outcomes than ever before. Yet most organisations are still trying to run 2026 ...

Big Wins for Bupa, Octopus Energy & DHL Express at UK National Contact Centre Awards - annual contact centre awards 2026 ...

Contact-centres.com is based just outside the University City of Cambridge and was established in September 1999. Originally launched as a print publication, the platform transitioned to a fully ...

Conversocial, a leading provider of cloud-based social customer service solutions, will enable the Knowhow customer service team to prioritize service related enquiries on social media, while also ...

Premier Inn, owned by Whitbread, have announced that its contact centre in Houghton Regis is to be outsourced overseas with 300 job losses. A Whitbread spokesperson said: “Our position as the UK’s ...

Senior customer experience, contact centre and digital leaders will come together in Glasgow on 23 April for the CCA Annual Convention 2026, a flagship leadership event bringing leaders together for a ...

ENGIE Completes its Digital Transformation towards the cloud – ENGIE now benefits from a seamless CX thanks to the rapid deployment of Genesys Cloud. ENGIE is a world leader in low-carbon energy and ...

– Frontline advisor salaries have grown by an above-inflation average of 6% in the past 12 months – Public sector leads on frontline pay – over £2,600 above the overall average – Head of Contact ...

» Cost per call/email/web chat/social interaction. Data are segmented by vertical market, size, activity and contact centre type, with historical data and future trends. To Download more details of ...

Capita plc has acquired Sheffield based contact centre specialist Voice Marketing Ltd (“Voice”), a contact centre business specialising in outbound sales and retention activity. Voice was formed in ...

Bulb Technologies, Geomant and Buzzeasy launch Graia, a proprietary Agentic CCaaS and Agentic AI platform purpose-built to meet the rising demand for empathetic, AI-driven customer service Three ...