The nomination window for the North East Contact Centre Awards 2026 closes in three weeks, on Friday 24th July at 5pm.

AI investment is accelerating, regulatory scrutiny is intensifying, and boards are asking harder questions about customer outcomes than ever before. Yet most organisations are still trying to run 2026 ...

Contact-centres.com is based just outside the University City of Cambridge and was established in September 1999. Originally launched as a print publication, the platform transitioned to a fully ...

Big Wins for Bupa, Octopus Energy & DHL Express at UK National Contact Centre Awards - annual contact centre awards 2026 ...

Contact-centres.com is based just outside the University City of Cambridge and was established in September 1999. Originally launched as a print publication, the platform transitioned to a fully ...

Contact-centres.com is based just outside the University City of Cambridge and was established in September 1999. Originally launched as a print publication, the platform transitioned to a fully ...

Ensuring the accessibility of customer services and contact centre operations is no easy task. Yet it’s vital to get this right for several reasons. So what is accessibility? Why is it so important?

ENGIE Completes its Digital Transformation towards the cloud – ENGIE now benefits from a seamless CX thanks to the rapid deployment of Genesys Cloud. ENGIE is a world leader in low-carbon energy and ...

Leader in cloud communications, Content Guru, supplies mission critical Customer Engagement and Experience solutions for hundreds of large organisations across the globe. The largest privately-owned ...

Premier Inn, owned by Whitbread, have announced that its contact centre in Houghton Regis is to be outsourced overseas with 300 job losses. A Whitbread spokesperson said: “Our position as the UK’s ...

Sensée have announced that it has purchased the business of The Contact Company, a renowned customer service centre based in Birkenhead, Liverpool. This strategic move forms a new UK-based CX ...

– Frontline advisor salaries have grown by an above-inflation average of 6% in the past 12 months – Public sector leads on frontline pay – over £2,600 above the overall average – Head of Contact ...