Forbes contributors publish independent expert analyses and insights. I write about innovation, the future of work and remote work. In 2019, a McKinsey report found that only 55% of organizations ...

Agents can handle work requiring judgment and unstructured information, not just the clean rules-based tasks RPA was designed ...

Artificial intelligence (AI) can play a crucial role in assisting leaders and their teams in making strategic, as well as immediate, data-driven decisions. Generative AI will revolutionize the way we ...

Business process automation software firm Automation Anywhere Inc. used its annual user conference today to unveil a new AI + Automation Enterprise System that infuses the latest advances in ...

A dystopia of job loss and surveillance or a utopia of transformation and progress: This conundrum sums up the intense debate around automation and its impact on the future of work. Optimistic ...

The new framework from the General Services Administration pulls together internal lessons on process improvement and ...

Adam Stone writes on technology trends from Annapolis, Md., with a focus on government IT, military and first-responder technologies. To drive efficiency and elevate constituent service, state and ...

AI workflow automation does not remove the team. It changes where the team spends attention. A manager opens a spreadsheet and finds three columns called Status, Final Status, and Status_New. Nobody ...

BOSTON--(BUSINESS WIRE)--athenahealth, a leading cloud platform for health care practices nationwide, announced new automation and AI-based software innovations that simplify and reduce the burden of ...

Building a career in the age of automation can feel overwhelming and difficult to plan. Yet the psychological challenges we face today are nothing new; the 21st century isn't the first era to fear ...