A customer’s loyalty to a brand is often set by a series of interactions—on- or offline—that tie customers to the company. Yet consumers can be fickle. Customers are increasingly discerning and expect ...

Zoom (ZM) has released Virtual Agent 3.0, which it said has an improved and expanded set of artificial intelligence capabilities to resolve customer issues, seamlessly hand off to human agents, and ...

Videoconferencing giant Zoom has launched a new AI-powered conversational chatbot. Dubbed Zoom Virtual Agent, the new intelligent chatbot solution is touted to “transform the way businesses assist ...

At Zoomtopia 2022, Zoom unveiled several new features for the platform like the beta version of Zoom Mail and Calendar, a virtual IQ Coach, a virtual agent, and a hybrid co-working space. Zoom’s ...

Available Now, Journey.ai Enables Sensitive and Regulated Workflows to Be Resolved Inside Zoom Virtual Agent Without Exposing Raw Data to AI Systems By integrating Journey.ai into Zoom Virtual Agent, ...

SAN JOSE, Calif., June 12, 2025 (GLOBE NEWSWIRE) -- Zoom Communications, Inc. (NASDAQ: ZM) today introduced Zoom Virtual Agent 2.0, the next evolution of the company’s self-service virtual agent. Now ...

Zoom's latest virtual agent release targets organizations ready to move beyond basic chatbot interactions toward fully automated, cross-system customer resolution. Zoom Communications unveiled Zoom ...

Zoom Communications Inc. (NASDAQ:ZM) is one of the 10 Most Undervalued Technology Stocks to Buy Right Now. On June 12, Zoom Communications Inc. (NASDAQ:ZM) announced the launch of its Zoom Virtual ...

The development team and engineers at Zoom responsible for creating the excellent videoconferencing software provided so many with video communications during the pandemic. Have this week announced ...

Zoom Communications, whose video conferencing solution became a household name during the Covid era, is now looking set to carve out a niche in the customer experience industry with a virtual agent.