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Value Stream Maps (VSM) are a powerful tool used in lean manufacturing and other business processes to visualize and analyze the flow of materials and information required to bring a product or ...

"Process mapping on steroids." That's how John Dyer used to describe value stream mapping back when VSM was just beginning to assert itself as a new continuous improvement tool and process mapping was ...

Value Stream Mapping: The Current State provides an introduction to the tools and process of value stream mapping. This course explains common value stream mapping (VSM) icons, the steps to creating a ...

Value stream management involves people in the organization to examine workflows and other processes to ensure they are deriving the maximum value from their efforts while eliminating waste — of ...

Value Stream Mapping: The Future State builds on concepts users used in Value Stream Mapping: The Current State. This class describes how to develop a future state value stream map, including how to ...

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. Customer journey mapping is one of the most widely used tools in the ...

I find the perpetual debate about value stream management misleading. Is it managing value or managing flow? Blurring the lines between managing flow and managing value can create a false dichotomy ...

Enterprise AI adoption is in crisis. According to Gartner, only 54% of AI pilots reach production, and fewer than half of those deliver the expected benefits. Meanwhile, Microsoft's 2025 Work Trend ...