Managed customer support is pivotal to delivering a satisfying experience to customers. While managing customer support can be daunting, you can simplify it using support center applications. These ...

AI success depends on whether enterprise data is ready, reachable, and close enough to the workloads that need it. In this eSpeaks episode, Dell Technologies’ Vrashank Jain explains why fragmented ...

The choice between open source and commercial data center management software isn't going away. But is there an easy way to decide which is right for your organization? The cost argument can be ...

Why outsource customer service, tech support and outbound telemarketing to a call center when you don’t have to? Bring it all in-house instead. You can invest in user-friendly, state-of-the-art call ...

Looking for the best contact center CRM? Explore the top software and compare features, pricing, and pros and cons to find the perfect fit. Call center representatives use CRM software specifically ...

Pluribus Networks has rolled out new software and analytics packages that take aim at customers looking to build and manage software-defined data-center fabrics. The packages include a new release of ...

Ameyo, a Gurgaon-based startup that makes software for customer support and sales centers, has raised a Series A of $5 million from Forum Synergies. The company, which already has customers throughout ...

Trying to cross-correlate how one vendor implements a product feature and comparing it to another vendor's features can be a daunting task. Backup and recovery software moves data through almost the ...

AI success depends on whether enterprise data is ready, reachable, and close enough to the workloads that need it. In this eSpeaks episode, Dell Technologies’ Vrashank Jain explains why fragmented ...

Contact center automation is transforming how businesses manage customer interactions by optimizing repetitive tasks, improving agent efficiency and enhancing customer experiences. From intelligent ...

CRN breaks down the 50 vendors who are leading the software-defined data center evolution. The 50 Software-Defined Data Center Providers Who Are Leading The Pack The modern data center is becoming ...