When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...

Field service problems are not limited to repairing down equipment. Problems may be application issues, obtaining documentation such as installation qualification certificates, re-programing, ...

Nothing happens for equipment manufacturers until something is sold. Nothing to install, nothing to service, nothing to renew. Great hardware and equipment manufacturers have been built on great ...

LONDON — For 17 years, the Institute of Refrigeration has been celebrating the achievements of service, maintenance, and installation engineers who have devoted their career to the refrigeration or ...

GURNEE, Ill. - July 11, 2018 - Domino continues to grow and invest in resources for their digital printing business with the announcement of a new appointment. Eric Demyanovich joins Domino as digital ...

Above. Members of the Goonvean Core Engineering team, from left, are Will Cross, Commercial Director, Sachin Khadke, Sales & Service Engineer and James Mullins, Managing Director. Goonvean Core ...

The upcoming ‘Apriel’ model will be able to create agents that make decisions about IT, human resources and customer-service functions. Nvidia and ServiceNow have created an AI model that can help ...

NETHER PROVIDENCE — Most would consider it remarkable for a business to reach 50 years and still thrive. Businesses that celebrate a century are truly rare and cause others to express awe at their ...