Customers today are passionate fans of properly designed self-service. In response, I've developed specific, reliable rules, based on customer experience design principles, customer service best ...

Service design has revolutionized our lives. Here are 15 principles for getting it right, as illustrated by some of the world’s most prominent companies. But many services remain frustrating. Think ...

The reality is that we are in an era ruled by uncertainty. In one recent survey, more than 80 percent of business leaders said that they were likely to make significant and long-lasting changes in how ...

It's not hard to create a RESTful web service in Java. In fact, frameworks like Spring Boot, the Eclipse MicroProfile and Jakarta Enterprise Edition make the development of RESTful Java applications ...

Using Privacy by Design Principles An outline of data privacy and cybersecurity issues for organizations to consider when designing and developing a product or service using Privacy by Design (PbD) ...

Technology is creating endless opportunities for companies, especially financial service providers, to roll out new solutions and enhance the client experience. However, keeping up with the pace of ...

A microservices architecture requires a carefully constructed group of individual components that work together with efficiency. Modular components depend on each other to build a larger application.