Benito Piuzzi is the COO of Lakeview Loan Servicing and former McKinsey consultant where he specialized in large-scale transformations. Problem-solving is a core competency needed in any business to ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

When I’m training some of the top five-star hotels in the world in customer service recovery, I tell them that there are a few secrets to working with upset, unhappy, disappointed, or even flat-out ...

Service businesses are built on trust, emotion, and problem-solving in real time. Even if you gain short-term efficiency with technology, you risk losing the thing that creates loyalty, referrals, and ...

Ensuring the well-being of citizens requires more than policy commitments; it demands responsive leadership, coordinated action, and tangible results on the ground, says Prime Minister Justin ...

GE Healthcare’s Sarah Tilkens doesn’t have a background in manufacturing. What she does have is a curious, questioning nature. “I’m an experimenter,” says the senior manager of operational excellence ...

Imagine Jo: Everyone in Jo's life recognizes her as an outstanding problem solver. She's the type of person who seems capable of almost anything. Jo excels at intuitive problem-solving. Over her life, ...

Creative problem-solving can be an exhilarating experience. You get a triple benefit: the euphoric 'aha' moment of solving a puzzle, the pride of accomplishing a goal, and the deeper self-discovery of ...