Hyundai Is Sending Service Vans To Fix A Problem Its Dealers Can’t Handle

Hyundai wasn't ready for its own success, creating a massive service nightmare. Now, the automaker is rolling out mobile ...
KTVU

Computer problems plague BART again; service restored after 7 hours

BART trains didn't run for seven hours because of a computer equipment problem. This is the fourth major BART outage issue since May. Commuters were left to find alternative modes of transportation ...
Computerworld

This problem might not need a solution: customer-service bots that code for free

Many enterprises that offer flexible genAI-powered customer service chat functions are seeing other businesses using them as a free tool to save on tokens. It’s a nasty problem, but the cure is likely ...
CMS Wire

71% of Consumers Say Calling Customer Service Is More Stressful Than the Problem Itself, Zingly Report Finds

SAN FRANCISCO, Nov. 21, 2024 /PRNewswire/ -- Zingly.ai, the GenAI and digital-first CX Center provider, released survey results indicating a critical gap in current customer experience offerings, ...