A new University of Ottawa study warns that emoji use in professional communication can undermine how senders are perceived. Messages that omit emojis were rated as the most effective for reinforcing ...

A cheerful emoji can brighten a group chat. In a workplace message, it may do something else entirely. That is the basic takeaway from a study led by University of Ottawa researchers, who examined how ...

You've typed it, deleted it and typed it again. You need to let your colleague know there's a problem with a project at work. Should you use a grinning face—😄—in that Slack message to soften the blow ...

You’ve typed it, deleted it and typed it again. You need to let your colleague know there’s a problem with a project at work. Should you use a grinning face — 😄 — in that Slack message to soften the ...