One of the most challenging and revolutionary things artificial intelligence (AI) can do is speak, write, listen, and understand human language. Natural language processing (NLP) is a form of AI that ...

Teaching computers to make sense of human language has long been a goal of computer scientists. The natural language that people use when speaking to each other is complex and deeply dependent upon ...

What Is Natural Language Generation (NLG)? Natural Language Generation (NLG) is essentially the art of getting computers to speak and write like humans. It’s a subfield of artificial intelligence (AI) ...

Forbes contributors publish independent expert analyses and insights. I write about the big picture of artificial intelligence. This article is more than 4 years old. Johannes Gutenberg's printing ...

AI thrives on data but feeding it the right data is harder than it seems. As enterprises scale their AI initiatives, they face the challenge of managing diverse data pipelines, ensuring proximity to ...

Natural language processing (NLP) is one of the most important frontiers in software. The basic idea—how to consume and generate human language effectively—has been an ongoing effort since the dawn of ...

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Natalie Gross is a freelance journalist and podcast producer based in the Washington, D.C., area. She has a master’s degree in journalism from Georgetown University. It’s been a decade since IBM’s ...

Natural language IVR can boost the agent and customer experience, but it comes at a cost. Here’s how to know if it’s right for you. Customer service expectations have changed dramatically over the ...