This semester an xLab team worked on a project for Progressive Insurance. It was the first semester of the project, and the team was tasked to create a tool to train customer service agents using ...

Let me share a secret. (It’s a sort of non-secret secret.) The single most important internal customer service training “technique” isn’t a technique, a best practice, a trick at all. It’s something ...

Customer service is perhaps the most vital part of conducting business as it reflects directly on the company and how it is able to meet the needs of patrons. Implementing customer service training ...

In customer service training circles, there’s a belief that you can't train for empathy. In other words, the empathy required by a customer-facing employee is a fixed personality trait, something that ...

Businesses of every type need to train employees in customer service. General customer service training topics, such as conflict resolution, communication and handling difficult customers are useful ...

When you manage customers' questions and problems well, they reciprocate by coming back, spending more and becoming loyal to the brand. Is delivering good customer service worth the effort and expense ...

Opinions expressed by Entrepreneur contributors are their own. The rich, indeed, are different when it comes to their customer service expectations. Your company needs to deploy a sophisticated, ...

OK - THAT quote is definitely over the top! But the extremity of what Bastiat (b. 1801, d. 1850, a French economist, legislator, and writer who championed private property, free markets, and limited ...