We examine innovation as a driver of customer relationship management (CRM) performance, and the mediating role of strategic market and technology orientations. Using the stimulus-organism-response ...

The ability to innovate rapidly and effectively has never been more important. Generative AI is emerging as a transformative force, driving creativity and efficiency across industries. However, AI ...

We’ve known for a long time the best ideas in government performance don’t always start in Washington. They come from state capitols, city halls and county offices, places where leaders are solving ...

Jonathan Prosser is Director of Innovation Lab at Compassion UK, Founder of PaxHax, and a Visiting Lecturer at the University of Cambridge. This is the second of two articles focused on making social ...

Despite the increasing focus on sustainability within the tourism and hospitality sector, there is still a substantial gap in understanding how digital dynamic capability impacts sustainable ...

Taking decisions with respect to what the next investment in innovation should look like, can quickly become a turf war for resources and prestige in the absence of an unbiased way to get transparency ...

Innovation often conjures images of grand projects and substantial budgets in today's fast-paced management world. However, the Indian Space Research Organisation (ISRO) provides a compelling case ...