Most of the communication workshops I facilitate focus on strategies to help people make greater impact with their words, mostly through effective keynotes and high-stakes presentations. Despite this ...

Forbes contributors publish independent expert analyses and insights. I’m a clear communications expert and Plain Language advocate. I work with people all the time who sound completely different when ...

Several decades and thousands of emails later, Naomi Baron can still pinpoint the moment she first encountered what has since become the cockroach of email openers—indestructible, omnipresent, and ...