Altiris last week introduced an upgraded version of its help desk software that’s designed to cut down on support calls by automating fixes and letting end users help themselves. Altiris last week ...

Modern help desk software has to fulfill many requirements nowadays. It must simultaneously satisfy the needs of the customers, the support agents and the company. Customers should feel comfortable ...

With IT hours at an all-time premium, the reduction of help desk calls becomes a priority. The majority of those calls are user problems, and anything the IT department can do to facilitate users in ...