Training will increase the return on your investment and make your workers more productive. Last week I was speaking with an IT manager about his company's usage of unified communications and the ...

In the early days of unified communications, I spent a lot of time writing and talking about the need for organizations to focus on end user adoption, usage, and training. I presented and moderated ...

The most important part of any IT project is properly training the people who will be using it. In many ways the quality of the training and the number of help desk calls it drives is the most ...

New and upgraded software and gear are only as good as the training behind it. Here are five pitfalls to avoid as you work to bring your training game up to par You just rolled out Microsoft Windows ...

Despite widespread market adoption of Electronic Health Record (EHR) systems, provider frustration with the technology has been well documented. Many healthcare organizations have struggled to ...

When outside training consultants assess ERP implementations already in progress, they act very much like doctors. First they ask the patients (in this case the CIO, project teams, HR and training ...