You can spend years building credibility at work and still feel unprepared for the moment you need to say something uncomfortable. That one difficult conversation you wish you could avoid often turns ...

Most people assume a difficult conversation goes wrong when someone says the wrong thing. In my experience, it usually goes wrong much earlier. It often goes wrong in the first 90 seconds, when the ...

If you have coworkers, there’s a decent chance that you consider at least one of them to be difficult to work with. In a previous post, I offered an approach that was based on examining your ...