PHILADELPHIA--(BUSINESS WIRE)--Comcast and Connect Direct, a subsidiary of Communication Service for the Deaf (CSD), today launched customer service support via American Sign Language (ASL) for ...

The money language pit The “How are you?” ping pong game The Tricky use of humor in customer service. As a customer service consultant and training designer, one thing I help my client companies to do ...

Responsible customer service departments establish methods and techniques for gracefully handing language barriers to provide superior customer service. Language barriers may be based on speaking ...

LEESBURG, Va. (ABC7) -- In an absolutely heartwarming showcase of caring for others, a Starbucks cashier in Leesburg learned sign language so she could provide the "same experience as everyone else" ...

Ibby Piracha, 23, buys coffee from his neighborhood Starbucks in Leesburg, Va., two or three times a week. Each time, Piracha, who is deaf, steps to the counter and types his order into his phone for ...