Americans have a lot of choices when they want to eat out, whether it be at a fast-food chain or a full-service restaurant, with customer satisfaction being a significant factor in where they go. A ...

Americans have a lot of choices when they want to eat out, whether it be at a fast-food chain or a full-service restaurant, with customer satisfaction being a significant factor in where they go. A ...

Ever wondered why some diners seem to get the VIP treatment — extra refills, complimentary sides, and better seating — while your service appears to be sluggish and punctuated with silent eye rolls?

Add Yahoo as a preferred source to see more of our stories on Google. A spoon and fork on a plate, on a restaurant table - Penpak Ngamsathain/Getty Images The customer is always right, as the saying ...