SAN FRANCISCO--(BUSINESS WIRE)--Unbabel, the AI-powered, human-refined translation platform that enables multilingual customer service at scale, launched today the Unbabel Portal, an interface on top ...

The money language pit The “How are you?” ping pong game The Tricky use of humor in customer service. As a customer service consultant and training designer, one thing I help my client companies to do ...

Vasco Pedro, CEO and Founder of Unbabel, recently told me a story when I spoke to him on my podcast about his experience with British Airways' customer service facilities in Portugal. He told me that ...

How brands talk about their customers can trickle down to how they treat them. Traditionally, customer engagement wasn’t about “engaging” with customers at all. Instead, it was about deflecting and ...

Opinions expressed by Entrepreneur contributors are their own. As a customer service consultant and trainer, I’m the guy business owners ask to turn their company into “The Ritz-Carlton of Industry X” ...

Unbabel, providers of a translation platform for multilingual customer service, has launched the Unbabel Portal, an interface on top of the Unbabel Platform for visualization and increased control ...

We all understand why companies want to offload their customer service to bots and hard-to-find remote “representatives” distributed all over the world: it saves money. The last resort of customer ...

The business world often believes that the numbers speak for themselves. Well, in the age of technological marvels, it’s not just the numbers that are speaking; it’s your customers as well. With ...

Add Yahoo as a preferred source to see more of our stories on Google. Customer service has long been built around one assumption—that everyone can comfortably hear and speak on a phone. At CES 2026, ...

Fine-tuning Small Language Models to Better Understand Local Financial Service Contexts, Domain Terminology, and Ambiguous ...

PHILADELPHIA--(BUSINESS WIRE)--Comcast and Connect Direct, a subsidiary of Communication Service for the Deaf (CSD), today launched customer service support via American Sign Language (ASL) for ...