I admit I've been collecting them. There seem so many stories of airline customer service that go beyond the norm and toward a place that Franz Kafka would reject as excessively absurd. Not so long ...

Customer relationship management (CRM) doesn't have to be costly and complicated. Start with the top small-business-friendly ...

Once they reach school, don’t young people start to think of themselves as students as opposed to customers? Yes and no. As the so-called customer service revolution has reached across the private and ...

Anand Subramaniam is SVP Global Marketing for eGain Corp. eGain’s solution automates digital-first customer engagement for global brands. Do you remember how many times you went into a bank for ...

Their service ratings are taking off. According to JD Power’s 2025 North American Airline Satisfaction Study, overall passenger satisfaction is up six points from 2024 — and three airlines reigned ...

PORTSMOUTH, Va. (WAVY) — Frustration, worry and inconvenience are just some of the problems people are having with the Virginia Employment Commission. Some say the issues seem to be rooted in a lack ...