Successfully improving customer satisfaction through AI means becoming data-driven, prioritizing employee feedback and resources, and letting business goals guide technology deployment, says senior ...

Every major technology and telecom company has been talking about AI and workforce efficiency for two years. Most of them ...

Sunstone Digital Tech expands its digital marketing capabilities by delivering high-conversion text message marketing services that drive immediate engagement. “Text message marketing gives businesses ...

"We're not happy really with what's going on, we always really wanted to see this aircraft entering the fleet when it had been promised," Emirates airline Chairman and CEO Sheikh Ahmed bin Saeed Al ...

What’s in the cards for customer communications in 2026? The way businesses connect with customers is changing. New channels, smarter technology, and rising expectations are rewriting the rules of ...

DENVER--(BUSINESS WIRE)--Message Broadcast, a longtime leader in customer engagement for utilities and other highly regulated industries, today announced it has rebranded as Convey. The new name and ...

DENVER--(BUSINESS WIRE)--Message Broadcast has acquired AGENT511, a provider of customer and constituent engagement solutions for utilities and local governments. The acquisition of AGENT511, along ...

U.S. phone giant T-Mobile said Wednesday that hackers had “no access” to its customers’ calls, text messages, and voicemails during an ongoing industrywide cyberattack targeting internet and phone ...

Some customer calls are so baffling, you can’t help but laugh when you hear them. Imagine that your workplace clearly posted signs saying it would be closed for a holiday, only to come back the next ...

On Monday, May 25, 2026, MTN Ghana sent a text message to millions of customers announcing a 0.75 percent fee on ...

An error has occurred. Please try again. With a The Portland Press Herald subscription, you can gift 5 articles each month. It looks like you do not have any active ...

Sunstone Digital Tech expands its digital marketing capabilities by delivering high-conversion text message marketing services that drive immediate engagement ...