NEWTON, Mass., March 7, 2011 (GLOBE NEWSWIRE) -- Ace Hardware, the largest retailer-owner cooperative, has 4600 stores and generates approximately $12 billion in revenues. Ace's company-wide loyalty ...

Data fuels a customer retention program. Customer data collected from various touchpoints is key to deciphering customer behavior and implementing effective retention strategies by improving customer ...

Wingstop is piloting its first digital loyalty program, Club Wingstop, ahead of a planned nationwide launch in 2026. Built on the MyWingstop tech platform and a database of 60 million guests, it ...

Heightened expectations backfire. Loyalty members expect better service and react more strongly when brands fall short. Unmet expectations can harm brand equity. Perks can backfire. Loyalty rewards ...