In this episode, we interview Thomas Smith, Direct Energy’s General Counsel and Executive Vice President, North America. Thomas joined Direct Energy from BG Group plc in Houston, where he managed a ...

A new client presents a great opportunity, but there is also great risk that the relationship will not be a good fit. If the client is not a good fit it will be bad for both sides and result in hurt ...

An interview is essentially a structured conversation where one participant asks questions and the other provides answers. Therapy, therefore, can be viewed as involving an ongoing interview process.

Industry Insights from Thomson Reuters Institute, a part of Thomson Reuters. By actively collecting client feedback, your law firm can establish a window to manage and improve client experience and ...