Organizations using Cisco's call-center platform, Unified Contact Center Express (Unified CCX), should update the software urgently, Cisco has warned. The company has released updates for the Unified ...

‘The foundation of our program was hardware and transaction. That's who we were as a company at the time and that served us well … but what it rewarded was a partner who transacts, and the way that we ...

‘I think they’re still making tweaks and adjustments, and I think their intentions are honorable,’ one Cisco partner tells CRN about the networking giant’s forthcoming partner program, Cisco 360.