Customer service is the backbone of any business. Personal interaction influences customer loyalty. To enhance service quality, call recording is a simple yet powerful tool. By analyzing interactions, ...

Call recording on Android is a finicky thing. It worked fine for many years. Google turned the feature off, then back on again, and finally off for good in May 2022. Thanks to years of workarounds, ...

Truecaller is using AI to bring back call recording to its app. The feature is now available for premium users on iOS and Android. For the unaware, the company introduced the call recording feature on ...

It’s becoming inevitable that voice over Internet Protocol (VoIP) will soon be deployed everywhere, from offices and homes to carriers’ backbones. The move from traditional circuit-switched to package ...

The combination of automated call systems and endless hold Muzak is downright enraging. Few things are more frustrating than having to explain your problem to multiple people and finding that none of ...

Dubber partnership means detailed analysis of call recording will no longer just be the preserve of large financial institutions, according to Vodafone UK-headquartered multi-national ...

Recording calls can be quite useful. If you're interviewing someone, holding a meeting where you may need notes, or keeping track of an interaction with a customer service department, it can be an ...

MELBOURNE, Australia, March 22, 2022 /PRNewswire/ -- Dubber Corporation Limited (ASX: DUB) (Dubber) is pleased to announce that its Unified Call Recording (UCR) and Voice AI platform has been selected ...

In September, the Neon app briefly became a sensation on app download charts by promising to pay users for recording and sharing their phone calls. Then it abruptly went offline amid controversy over ...

I'm looking for a call recording solution for our Call Manager system. I saw CallCopy mentioned here before, I came across VPI Capture. Just started Googling so I'm sure there's more. My one ...