A majority of the City Council signed a letter to Mayor Brandon Johnson Wednesday condemning a puppet display at the Chicago Cultural Center as antisemitic and calling on the city to take it down. The ...

Forbes contributors publish independent expert analyses and insights. I write about the economics of AI. Working in a call center is no walk in the park. Agents deal with a constant influx of calls, ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience. Automating complex processes and repetitive ...